Terms of use

2. Who you are contracting with

The software and the service are provided by JER, a sole trader in the Slovak Republic:

• Trade name: Ján Zamkovský - JER, trading as JER ImmoX
• Place of business: Družstevná 47, 059 01 Spišská Belá, Slovak Republic
• ICO: XX-DOPLNIT-XX · DIC: XX-DOPLNIT-XX
• Entered in the Živnostenský register Okresného úradu Kežmarok, no. XX-DOPLNIT-XX
• Not registered for value added tax, so invoices carry none
• [email protected]. There is no telephone line; sales and support are handled by email.

The supervising authority is the Slovak Trade Inspection Authority (Slovenská obchodná inšpekcia, SOI), Inšpektorát SOI pre Prešovský kraj, Obrancov mieru 6, 080 01 Prešov 1.

The contract is concluded in English, and the software, this website and all support are in English. These terms are available in Slovak on request from [email protected].

3. Licence

You are granted a non-exclusive, non-transferable, revocable licence to install and use JER ImmoX for your own repair work, for as long as these terms are observed. The software is licensed, not sold.

You may not resell, rent, sublicense or share access; decompile, disassemble or reverse engineer any part of it, except so far as applicable law expressly permits despite this restriction; remove or alter any notice inside it; or run it as a service for third parties without written agreement.

4. Account and access

An account is personal to one business or person. One account may be signed in on one computer at a time: signing in elsewhere ends the earlier session. Sharing credentials breaches these terms, and everything done through your account is treated as done by you. Keep the password to yourself and tell us at once if you believe it has been exposed.

The software checks for a newer build when it starts and installs it. Keeping the software current is part of the service and is not optional.

5. Tokens, unlimited access and payment

Operations are paid for with tokens bought in advance. Tokens are a prepaid credit for use inside JER ImmoX. They are not electronic money, not transferable and have no cash value; they cannot be exchanged for money or moved to another account. Some operations cost no tokens, and running those still requires a balance of at least ten tokens on the account.

The token price of an operation is shown before it is applied. Tokens are deducted when a result is confirmed and kept, not when a file is opened. Where the same unit is processed again after an immobiliser-off operation, it is not charged twice.

Unlimited access is activated by a one-off payment and kept by an annual renewal. If it is not renewed the account returns to paying per operation, with its token balance intact. Prices are published on this website and in the customer panel and may change for future purchases; a change never affects tokens already bought.

6. Right of withdrawal and refunds

Where you buy as a consumer in the EU you normally have fourteen days from conclusion of the contract to withdraw from a distance contract, without giving a reason. To do so, tell us in a clear statement sent to [email protected] before the fourteen days are up; you may use the model withdrawal form in Annex 1 to Act 108/2024 on consumer protection, but you do not have to. We refund within fourteen days of being told, by the same means you paid.

For digital content supplied at once that right is lost when supply begins with your express consent and your acknowledgement that the right is thereby lost, which is what you confirm at the checkout. Tokens count as supplied when credited to the account, and unlimited access when activated. Until you run the first operation the tokens are unused, and if you write to us within the fourteen days we will look at the purchase on its merits.

Most customers buy as a business, and the statutory right of withdrawal does not apply to business purchases.

Beyond that, unused tokens are not refundable and tokens spent on a completed operation are not refundable. If an operation fails through a fault in the software, write to [email protected] with the file. Where the fault is ours, the tokens are credited back.

7. What the software is, and is not

JER ImmoX works on files. It does not connect to a vehicle, does not program keys into a car by itself and does not replace a diagnostic tester. You are responsible for reading the unit correctly, for keeping the original file before any change, and for verifying a result before it is written to a vehicle.

Always keep the original read. Writing an incorrect or incomplete file to a control unit can leave it unusable, and that risk sits with the person doing the writing.

8. Availability

Some operations are processed on our servers and so need an internet connection. We aim to keep the service available but do not guarantee uninterrupted operation. Maintenance, network faults and events outside our control may interrupt it. Planned interruptions are announced in the customer panel where practical.

9. No warranty

To the fullest extent permitted by law the software is provided as is and as available, without warranty of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, accuracy or non-infringement. We do not warrant that every unit of a supported type will be handled successfully, nor that a result will be accepted by a given vehicle.

Nothing here excludes the statutory rights of a consumer or any liability that cannot lawfully be excluded.

10. Limitation of liability

To the fullest extent permitted by law, JER is not liable for indirect, incidental, special or consequential loss; for loss of profit, revenue, business, goodwill or data; for damage to a vehicle, a control unit or other property arising from work you carried out; for the cost of replacing a component; or for a claim brought against you by a third party.

Where liability cannot be excluded, our total aggregate liability arising out of or in connection with the software and the service is limited to the amount you paid to JER in the twelve months before the event giving rise to the claim.

We are not liable for anything arising from unlawful use of the software.

11. Intellectual property

The software, this website and the module list remain the property of JER. Manufacturer, model and module names are used only to describe what the software reads. JER is not affiliated with, authorised by or endorsed by any vehicle manufacturer, and all trade marks belong to their owners.

12. Suspension and termination

You may stop using the software at any time and ask for the account to be deleted. We may suspend or terminate an account for breach of these terms, for unlawful use, for non-payment, or where the law requires it. On termination the licence ends immediately and unused tokens are forfeited, unless the termination was our fault.

13. Changes

We may amend these terms. The version in force is the one published here, dated at the top of the page. Where a change materially reduces your rights we give notice in the customer panel or by email before it takes effect. Continuing to use the software after that date means you accept the new version.

14. Complaints

If an operation did not do what it should have, write to [email protected] with the original read, the file you got back and the module concerned. We confirm receipt at once and answer within 30 days. Where the fault is ours the tokens are credited back; where it is not, we say why.

If you bought as a consumer and are not satisfied with how we settled the complaint, you may ask for alternative dispute resolution under Act 391/2015 on alternative resolution of consumer disputes. The competent body is the Slovak Trade Inspection Authority (Slovenská obchodná inšpekcia), Ústredný inšpektorát, Odbor pre medzinárodné vzťahy a alternatívne riešenie spotrebiteľských sporov, Bajkalská 21/A, 827 99 Bratislava, or another body on the list kept by the Ministry of Economy of the Slovak Republic at mhsr.sk. Making the request is free or costs a small fee.

The European Commission's online dispute resolution platform closed on 20 July 2025 under Regulation (EU) 2024/3228 and no longer exists, so there is no link to it here. Alternative dispute resolution through the bodies above is unaffected.

15. Law and jurisdiction

These terms are governed by the law of the Slovak Republic and the courts of the Slovak Republic have jurisdiction. If you are a consumer resident in the EU this does not deprive you of the protection of the mandatory law of your own country, nor of the right to bring proceedings in the courts where you live.

If any provision is found unenforceable, the rest remains in force.